Our reputation as one of the leaders in development has been built on our attitude of customer service. BBS has been selected to manage the Burbank Collection®’s Customer & Warranty Service Program to ensure that our goal of exceptional service is achieved.
Whether you’re a first-time buyer or a seasoned investor, any real estate purchase is complex - involving a multitude of details. Committed to providing a superior product and to ensuring your long-term satisfaction, Better Building Solutions has been selected to administer and manage the Burbank Collection’s Customer & Warranty Service Program, assisting you every step of the way.
 PRE & POST-SALE CUSTOMER SERVICE
Based on the conviction that customer relations – today, tomorrow, a year or 20 years from now – are influenced by everything that transpires before, during and after the sale, our involvement begins almost immediately after you sign the sales contract. BBS understands and demonstrates that the promises made during the purchase process become the standards we strive to exceed .
Following are some examples of how the Burbank Collection and Better Building Solutions demonstrate our mutual commitment of continuous performance improvement and satisfaction:
- Homeowner Manual that, unlike others, are written specifically for the Burbank Collection. Well-written and organized, professionally presented in an easy-to-use format, carefully researched and filled with valuable information and practical tips, we are confident that your Homeowner Manual will serve as a reliable reference resource.
- Buyers’ Pre-Closing Seminars, designed to educate you on the complexities of Post-Sale Warranty Service, providing assistance and reinforcement at every opportunity, keeping you informed and involved in every phase of the Project’s construction.
- Quality processes, enhanced connectivity and superior delivery capabilities. Taking advantage of the latest Internet and wireless technology, BBS achieves enhanced customer satisfaction by eliminating information logjams and significantly reducing miscommunications, errors and repair delays.
- Improved communication, scheduling coordination and follow-up through completion for Warranty Service requests and assistance with non-warranty issues, BBS will be there to assist you every step of the way.
WARRANTY SERVICE
Providing warranty service for your new unit is far more complicated than for any other product – certainly, at the level acceptable to the Burbank Collection. Remember that when you purchase your Unit, you are purchasing hundreds of other items, along with the labor and services of at least 50 plus independent trade contractors. With so many details and individuals involved, a well organized and proven system that affords consistent and efficient administration is critical to the success of this process and your satisfaction.
Every Burbank Collection unit is unique, representing the last hand-crafted product in our high-tech, disposable world; understandably, an occasional minor adjustment is inevitable. One determining factor for selecting BBS to manage our Customer & Warranty Service Program is by providing objective management of the warranty process, you have the added assurance of knowing that your service requests will not only be managed and documented promptly, efficiently and accurately, but fairly, as well.
BBS COMMITMENT
BBS is, in effect, your partner throughout the purchase and ownership process for your Burbank Collection unit. Whether it’s assisting you with moving arrangements, providing construction updates and pre-closing information, making sure your customer and warranty service requests are completed promptly and in accordance with the quality you expect from us, BBS is committed to establishing successful, long-lasting relationships through effective communication strategies, proven procedures, technology and personal involvement. |
